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Neither snow, nor rain, nor heat, nor the rising cost of postage can keep a
well-written sales letter from persuading readers to send money directly to its
writer or organization. And many of the techniques successful direct mail
writers have been using for years work equally well on-line today. Here are ten
tried-and-true tips from the snail-mailers.
1. Have a plan.
Writing a sales letter is a lot like writing an ad. And successful advertising
starts with clear thinking about what to say -- and to whom. Picture your
prospect in your mind -- in terms of age, income, attitudes, and the product
she or he uses. Then determine the single most important benefit your product
offers. The essence of a good plan is sacrifice -- playing down the lesser
benefits to concentrate on the biggest.
2. Start fast.
The first sentence of your letter is the most important. That's when your
prospect decides whether your letter is just an other piece of junk mail or
something that will make him say, "This sounds interesting. I'd like to know
more about it." Involve your reader in your first sentence, or your second
sentence may never be read.
3. The early offer gets the worm.
Direct-mail pros work on the coupon first, not the letter. What's the offer? How
should it be stated? What are the terms? The offer is what gets the action. So
make it clear. Make it direct. And make it early. Because a good offer can
outpull any other technique to get your letter started.
4. Show the benefits
Write about benefits, not features. A feature describes a product; a benefit
explains what it does for the reader. Remember that people don't want to buy
grass seed. They want to buy a beautiful green lawn.
5. Show some personality.
The tone of your letter should be as important as what you say. Write the way
you speak, using the language of the reader, so he perceives the sales pitch is
coming from a peer rather than an outsider. By using this approach, you
receive empathy from the reader by saying, "Look, I'm just like you. I know
your problem; I've been through it; I have a solution." Writing peer to peer --
writing as you would speak to a friend -- is the tone you want to cultivate in
every letter you write.
6. Go long.
The amateur letter writer assumes that people will not read long letters. All the
research tells us otherwise. The fact is that long letters sell better than short
ones. If they make an attractive offer. If they get the reader's attention at the
top. If they are packed with facts. You are asking your readers to make an
investment -- of their time, money, or both. They need to be -- they want to be
-- convinced that what you're selling is worth it. And that takes plenty of
information. So the more you tell, the more you'll sell.
7. Be short.
Research also shows that people won't read long letters that look hard to
read, with long, black, solid blocks of text. Better to use short paragraphs that
make your letter look more inviting, and easy to get through.
Use simple words and use jargon sparingly. Write in crisp, short, snappy
sentences. Even sentence fragments.
When you're writing a sales letter, you're trying to communicate with your
readers, not impress them with your grasp of the American language.
Remember, you're writing to sell, not impress.
8. Be free.
Give something away. A free trial, free shipping, even free literature you may
have printed for another purpose. It has been proven, time and again, that
adding something free adds tremendously to the power of the sales letter.
9. Don't let 'em get away.
Follow the advice in the previous eight tips and you'll find yourself writing
letters that will capture the interest of your readers. But you can't just let them
nod in agreement, and do nothing. After all, it's human nature for most
people to procrastinate. You can't let them off the hook. The successful letter
writer tackles inertia and creates a reason for the prospect to act -- and to act
now. Ask her to check a preference, mark a calendar, or answer a short quiz.
There are probably dozens of other simple devices you can think of. A reader
who starts to do something with your message is a good bet to end up being
a reader who buys something.
10. P.S. Don't forget a postscript.
A postscript is an opportunity to restate the offer, to create a sense of urgency
with a deadline, to offer a special premium or to remind the reader of an
important detail. And maybe the best reason for using a P.S. is that so many
professionals have proven that it works.
Walter is a professional advertising copywriter who writes, edits and publishes
"Words @ Work", a FREE bimonthly newsletter of advice and information
about writing that works. To view his award-winning portfolio and to subscribe
visit www.walterburek.com. You may also subscribe to via
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