FAQ (commissions)

<BODY BGCOLOR="#000000" TEXT="#F7F7FF" LINK="#FFCC99" ALINK="#009D74" VLINK="#FF9966"> <div> <FONT SIZE="5" COLOR="#0000FF" FACE="Bradley Hand ITC" ><I><B>America's Family Entertainment, Inc.</B></I></FONT><FONT SIZE="1" COLOR="#FFCC99" FACE="Arial" >    </FONT> |   <A HREF="index.htm" TARGET="_top" TITLE="Americas Family Entertainment, Inc."><U><B>home</B></U></A></div> <div> <A HREF="id35.htm" TARGET="_top" TITLE="About Us"><U><B>About Us</B></U></A><B>   |   </B><A HREF="id36.htm" TARGET="_top" TITLE="News and Events"><U><B>News and Events</B></U></A><B>   |   </B><A HREF="id41.htm" TARGET="_top" TITLE="Locations"><U><B>Locations</B></U></A><B>   |   </B><A HREF="id37.htm" TARGET="_top" TITLE="Contact Us"><U><B>Contact Us</B></U></A><B>   |   </B><A HREF="id38.htm" TARGET="_top" TITLE=" Products and Services"><U><B>  Products and Services</B></U></A><B>   |   </B><A HREF="id83.htm" TARGET="_top" TITLE="Promotions"><U><B>Promotions</B></U></A><B>   |   </B><A HREF="id59.htm" TARGET="_top" TITLE="SkyTracker® News"><U><B>SkyTracker® News</B></U></A><B>   |   </B><A HREF="id57.htm" TARGET="_top" TITLE="SkyTracker®"><U><B>SkyTracker®</B></U></A><B>   |   </B><A HREF="id47.htm" TARGET="_top" TITLE="Business Rules"><U><B>Business Rules</B></U></A><B>   |   </B><A HREF="id63.htm" TARGET="_top" TITLE="Company Prospectus"><U><B>Company Prospectus</B></U></A><B>   |   </B><A HREF="id98.htm" TARGET="_top" TITLE="_"><U><B>--Type Title Here--</B></U></A><B>   |   </B><A HREF="id66.htm" TARGET="_top" TITLE="Customer/Dealer Work Order"><U><B>Customer/Dealer Work Order</B></U></A><B>   |   </B><A HREF="id75.htm" TARGET="_top" TITLE="Dish Installation Checklist"><U><B>Dish Installation Checklist</B></U></A><B>   |   </B><A HREF="id72.htm" TARGET="_top" TITLE="Claim Form Approval"><U><B>Claim Form Approval</B></U></A><B>   |   </B><A HREF="id69.htm" TARGET="_top" TITLE="AFEXpress Satellite Internet"><U><B>AFEXpress - Satellite Internet</B></U></A><B>   |   </B><A HREF="id92.htm" TARGET="_top" TITLE="AFEXpress Approval Form"><U><B>AFEXpress Approval Form</B></U></A><B>   |   </B><A HREF="id93.htm" TARGET="_top" TITLE="AFEXpress Waiver"><U><B>AFEXpress Waiver</B></U></A><B>   |   </B><A HREF="id76.htm" TARGET="_top" TITLE="AFEXpress Checklist"><U><B>AFEXpress Checklist</B></U></A><B>   |   </B><A HREF="id70.htm" TARGET="_top" TITLE="Internet Agreement"><U><B>Internet Agreement</B></U></A><B>   |   </B><A HREF="id48.htm" TARGET="_top" TITLE="Dealer Agreements"><U><B>Dealer Agreements</B></U></A><B>   |   </B><A HREF="id60.htm" TARGET="_top" TITLE="Dealer Economics"><U><B>Dealer Economics</B></U></A><B>   |   </B><A HREF="id40.htm" TARGET="_top" TITLE="Becoming a Dealer"><U><B>Becoming a Dealer</B></U></A><B>   |   </B><A HREF="id62.htm" TARGET="_top" TITLE="Dealer Incentives"><U><B>Dealer Incentives</B></U></A><B>   |   </B><A HREF="id85.htm" TARGET="_top" TITLE="Coop Advertising"><U><B>Co-op Advertising</B></U></A><B>   |   </B><A HREF="id86.htm" TARGET="_top" TITLE="Coop Advertising PreApproval Form"><U><B>Co-op Advertising Pre-Approval Form</B></U></A><B>   |   </B><A HREF="id91.htm" TARGET="_top" TITLE="Advertising Disclaimers"><U><B>Advertising Disclaimers</B></U></A><B>   |   </B><A HREF="id68.htm" TARGET="_top" TITLE="Stockholder News"><U><B>Stockholder News</B></U></A><B>   |   </B><B>FAQ (commissions) </B><B>   |   </B><A HREF="id84.htm" TARGET="_top" TITLE="LP/GAS Magazine"><U><B>LP/GAS Magazine</B></U></A></div> <div> <IMG SRC="04658020.gif" border=0 ALIGN="BOTTOM" HSPACE="0" VSPACE="0" width="600" height="2"></div> <div> FAQ (commissions) </div> <div> FAQ (commissions) </div> <bR> <div> <B><U>What are Activation Fees and how much can I expect?</U></B></div> <div> Primary receivers pay $100. and Additional or Secondary receivers pay $40.</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">These funds are paid for any <U>new</U> primary or additional unit activation when qualifying programming is activated on the account (AT 40, AT 100, AT 150, Dish Latino, and Dish Latino Dos.)</div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Qualifying programming must be activated within 14 days of account activation, or activation funds are no longer payable.  Example:  If customer activates just NTV (Russian Channel) only, they have 14 days to activate qualified programming (AT 40, AT 70, AT 100, AT 150, DISH Latino, and DISH Latino Dos)  for the retailer to get their activation payment.</div> <bR> <div> <B><U>How long will it be before I receive my commission on each unit activated?</U></B></div> <div> Activation commissions are generally paid between two(2) and three (3) weeks from the date of a receivers activation.  For instance if an activation occurs on a first Tuesday, commission will be paid out on the third Tuesday.   Mail time will be required.  Equipment commissions will be closer to thirty (30) days; allowing for mail time for retail dealers to forward customer contracts to AFE.</div> <bR> <div> <B><U>Will a receiver pay more than once if it is used on more than one account?</U></B></div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">We only pay once on a customer, and once on a receiver.</div> <bR> <div> <B><U>What are the charge back rules on Activation Fees?</U></B></div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Activation commissions will be reclaimed if the customer does not remain active with qualifying programming for 230 consecutive days.</div> <bR> <div> <B><U>What are Flex payments?</U></B></div> <div> Flex cover installation costs and they range from $25. to $125. depending on Model type.  Flex funds are paid on all <U>new</U> primary activation's regardless of what programming is activated on the account.</div> <div> 1000, 2700, 2710,  2712, 3700, 3720                   $70</div> <div> 3700, 3720, 3800,  3900                                      $100</div> <div> 4700, 4720, 4722                                                  $125</div> <div> 4922                                                                       $125</div> <div> 5000, 5022, 6000                                                  $125</div> <div> 7100, 7120                                                             $100</div> <div> 7122                                                                        $100</div> <bR> <div> <B><U>What are the Charge Back rules on Flex payments?</U></B></div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Receiver must remain active for 14 days or flex funds will be reclaimed.</div> <bR> <div> <B><U>What is FPI?</U></B></div> <div> FPI stands for Free Professional Installation and it is a payment to cover your installation costs when a programming provider runs free installation promotions.  FPI ranges from $50 to $100 depending on  model type.  FPI is paid an all first time primary activation's regardless of what programming is activated on the account.</div> <div> 1000, 2700, 2710, 2712, 2800                                                           $50</div> <div> 3700, 3800, 3900, 4700, 4900, 5000, 6000, 7100, 7200               $100</div> <bR> <div> <B><U>What are the Charge Back rules on FPI?</U></B></div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Receiver must remain active for 230 consecutive days or FPI funds will be reclaimed.</div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">FPI and Flex payments will also be reclaimed in the event the DNSC is called on to perform the install and the customer does not present a professional install coupon at the time of installation.  (See business rules for details).</div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B><U>What are the following abbreviated commission types?</U></B></div> <bR> <div>                                       DIG100 - 21N                   Digital Dynamic Additional Outlet Installation</div> <div>                                       DIG150 - 1                        Digital Dynamic ($44.99 - One Receiver)</div> <div>                                       DIG150 - 2                        Digital Dynamic ($49.99 - Two Receivers)</div> <div>                                       DIG150 - 2A                     Digital Dynamic (additional)</div> <div>                                       DIG150 - 2 IN                   Digital Dynamic Additional Outlet Installation</div> <div>                                       DIGITAL                            Digital Home Plan (old)</div> <div>                                       DIGITALADD                   Digital Home Plan Additional (old)</div> <div>                                       FPI                                    Free Professional Installation Promo</div> <div>                                       LCLBMWP230               Local Programming Promo</div> <div>                                       PRIMMDURES               MDU Primary Activation</div> <div>                                      Q1COMIRATE                 Commercial One Rate</div> <bR> <div> <B><U>What are Residuals?</U></B></div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Payments made monthly per active receiver with qualifying programming.</div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Monthly residuals range from $1.15 per month from customer one to  2000, then $1.35 per month thereafter.</div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Account must carry qualified programming for 28 days out of a month in order to be eligible for residuals.</div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Residuals pay 45 days from last day of qualifying month (on or around the 15th of each month).  For example, January Residuals pay 45 days from the last day in January (31) or on March 15th.</div> <div> <IMG BORDER="0" SRC="Symb075c002a00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Every account will be reevaluated every year for how many subs were activated that year and then they will be placed on the scale according to the number of subs activated that year.  (Note: In order to ensure residual payment, all units activated must have qualifying programming AT40, AT70, AT100, and AT150, DISH Latino, and DISH Latino Dos).</div> <bR> <div> <FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >           </FONT><B><U>1999</U></B><B>                              </B><B><U>2000</U></B><B>                         </B><B><U>2001</U></B><B>         </B><B>               </B><B><U>Residual Commission per Subscriber</U></B></div> <bR> <div>           0 - 2000                         0 - 23                        0 - 23                        $1.15</div> <div>           2000 +                           2000+                       2000+                       $1.35</div> <bR> <div> <B><U>What are the Charge Back rules on Residuals?</U></B></div> <div> There is no charge back on residuals.  However, residuals on an account will discontinue if the account has been disconnected for any reason.</div> <bR> <div> <B><U>What if I have questions regarding my activation allowance?</U></B></div> <div> If for any reason you have any questions about your activation check or statement, please fax your questions to AFE at </div> <div> (615) 859-9980 or through e-mail to: AFEIncorp@aol.com.  You must include the following information:</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Receiver Conditional Access number (R00...)</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Customer Name</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Customer Telephone</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Details as to which payment is missing</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Your Retailer Customer Number</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">The contact person</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c8f0fbff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="13">Your e-mail address / telephone number</div> <bR> <div> Please allow a minimum of five (5) business days for us to respond to your research requests.  Please allow two business days for responses to questions.  Calls take longer to handle than an e-mail or written faxes.  Multiple inquiries about a single research issue or question will generally lengthen our turnaround time and impede our ability to respond to you as soon as possible.  Thank you for allowing us to serve you.</div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B><U>2000 Q4 Promotions</U></B></div> <bR> <div> <B><U>Promotion</U></B><B>                                        </B><B><U>Consumer Offer</U></B><B>                                      </B><B><U>Consumer Requirements</U></B></div> <div>                                                             <B>Single Receiver Digital 100 Plan</B></div> <div> <U>Digital Dynamite</U><U> </U><U> </U><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >                              *  For only $34.99 per month, get              *Credit Card</FONT></div> <div>                                                              * 1 receiver (3822/3922)                             *1 year commitment</div> <div>                                                              *  AT100                                                       *$99 Set up fee</div> <div>                                                              *  In Home Service Plan                             *Expires 01/31/01</div> <div>                                                              *  3 year price guarantee                           *Programming upgrade possible</div> <div>                                                              <B>Two Receiver Digital 100 Plan             *</B>No hardware upgrade possible<B> </B></div> <div>                                                              *  For only $39.99 per month, get                </div> <div>                                                              *  2 receivers (3822/3922 & 2700/2800)</div> <div>                                                              *  AT100</div> <div>                                                              *  In Home Service Plan</div> <div>                                                              *  3 year price guarantee</div> <div>                                                              <B>Single Receiver Digital 150 Plan</B></div> <div>                                                              *  For only $44.99 per month, get</div> <div>                                                              *  1 receiver (4922)</div> <div>                                                              *  AT150</div> <div>                                                              *  In Home Service Plan</div> <div>                                                              *  3 year price guarantee</div> <div>                                                              <B>Two Receiver Digital 150 Plan</B></div> <div>                                                              *  For only $49.99 per month, get</div> <div>                                                              *  2 receivers (4922 & 2700/2800?</div> <div>                                                              *  AT150</div> <div>                                                              *  In Home Service Plan</div> <div>                                                              *  3 year price guarantee</div> <bR> <bR> <div> <U>Cable Conversion</U><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >                             *  Free DISH 500 (3822/3922) now !                   * Credit Card</FONT></div> <div>                                                                                                                                           * $39.98/month including</div> <div>                                                                                                                                              AT100 or higher</div> <div>                                                                                                                                           * 1 year commitment </div> <div>                                                                                                                                           * Expires 01/31/01</div> <div>                                                                                                                                           * Hardware upgrade possible</div> <bR> <div> <U>One Rate  </U><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >                                         *  Free DISH 500 (3822/3922) after auto-         * Credit Card</FONT></div> <div>                                                                matic $199 rebate                                           * $39.98/month, including</div> <div>                                                                                                                                               AT100 or higher</div> <div>                                                                                                                                           * 1 Year commitment</div> <div>                                                                                                                                           * Pay first bill</div> <div>                                                                                                                                           * Expires 01/31/01</div> <div>                                                                                                                                           * Hardware upgrade possible</div> <bR> <div> <U>Big Dish Exchange    </U><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >                     *  Free DISH 500 (3822/3922)                             * C-band/Primestar proof</FONT></div> <div>                                                           *  Free Pro install                                                  * No credit card or credit auth</div> <div>                                                           *  $100 rebate if you are annual prepay              * AT40,AT100,AT150, DISH</div> <div>                                                                                                                                              Latino/Dos</div> <div>                                                                                                                                           * 1 year commitment</div> <div>                                                                                                                                           * Expires 01/31/01</div> <div>                                                                                                                                           * Hardware upgrade possible</div> <bR> <div> <U>DISH 500 Upgrade/</U><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >                       *  $99.95 ($75 + $24.95)                                         * No credit card</FONT></div> <div> <FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >        </FONT> DISH Mover <FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >                                                                                                            * No commitments</FONT></div> <div>                                                                                                                                           * Expires 01/31/01</div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B><U>Conversion Claim Form Questions</U></B></div> <div> <B>Signature on claim forms:</B></div> <bR> <div> <B>1.    </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>What constitutes an invalid signature?</B></FONT></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >One person with a completely different name signing for another or submitting a claim without a signature </FONT></div> <div>          present.</div> <bR> <div> <B>2.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If the name on the contract is Michael T. Smith will it be accepted if they sign it Mike Smith?</B></FONT></div> <div>         This will be accepted.</div> <bR> <div> <B>3.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If the contract is in the husband's name will it be accepted is the wife signs her name?</B></FONT></div> <div>         As long as both spouses have the same last name.</div> <bR> <div> <B>4.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If more than one name is on the contract, should both parties sign?</B></FONT></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >No, one signature or the other is sufficient.</FONT></div> <bR> <div> <B>Billing Statements:</B></div> <bR> <div> <B>1.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>Does both the name and address have to match the billing statement in order to be accepted?</B></FONT></div> <div>         We only need the name <U>or</U> address to match, not both.</div> <bR> <div> <B>2.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If the bill doesn't have a date on it, will it be rejected?</B></FONT></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >Under the rules- Yes.  However, if you know of a particular cable company whose bills do not have a date,</FONT></div> <div>         please contact AFE Retail Services directly and we will look at these on a case basis.</div> <bR> <div> <B>3.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If the bill doesn't have a name or address on it, will it be rejected?</B></FONT></div> <div>         Yes - unfortunately we must have a name or address on bill.  Otherwise the claim will be rejected.</div> <bR> <div> <B>4.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>Can anyone in the household sign the paperwork?</B></FONT></div> <div>         Yes, if they have the same last name as the person who is on the bill.</div> <bR> <div> <B>Disputed Claims:</B></div> <bR> <div> <B>1.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>Once a claim has been disputed, are we able to correct what is wrong and resubmit the </B></FONT></div> <div> <B>        paperwork or is it final and the claim will not be paid.  For Example:  Invalid signature,</B></div> <div> <B>        etc., can a retailer go to the customer and correct the mistake?</B></div> <div>         Please contact AFE Retail Services because disputed claims are reviewed on a case by case basis.</div> <bR> <div> <B>Web Claim Discrepancies</B></div> <bR> <div> <B>1.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If a claim is built wrong, should we rebuild the claim or just make corrections on the existing </B></FONT></div> <div> <B>        claim?</B></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >If you can correct the existing claim - do, however if they built it under the wrong programs, the Retail </FONT></div> <div> <B>       </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >Dealer needs to have the customer sign the correct program claim form - e.g. if they went from one to two </FONT></div> <div> <B>       </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >receiver D/D or if they went from a Cable to a Big DISH.  Example:  Built on the web as Big Dish </FONT></div> <div> <B>       </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >Exchange, but it should have been a Cable Conversion due to the fact the customer was a DirecTV </FONT></div> <div> <B>       </B><FONT SIZE="2" COLOR="#EEEEEE" FACE="Arial" >Customer.</FONT></div> <bR> <div> <B>2.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If the customer's information is typed incorrectly into the web should we draw a line through </B></FONT></div> <div> <B>        the wrong information and write in the correct information, i.e. spelling of the customer's last</B></div> <div> <B>        name, etc.</B></div> <div>         Yes.  Same applies for address typos</div> <bR> <div> <B>Digital Dynamite</B></div> <bR> <div> <B>1.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If a customer wants a higher model receiver as the 2nd receiver will the retailer still be paid the </B></FONT></div> <div> <B>        bounty  on the 1st receiver as long as he uses the appropriate 1st receiver, i.e. Digital Dynamite </B></div> <div> <B>        150 Home plan - 4922 installed as a primary, but a 4900 was installed as the 2nd receiver?</B></div> <div>         The Retail Dealer must use the designated models on D/D.  This is the only program where the receiver</div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >models cannot be changed.</FONT></div> <bR> <div> <B>2.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If a customer deactivates with the first Thirty(30) days are our Retail Dealers responsible for </B></FONT></div> <div> <B>        retrieving the systems?</B></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >Yes, title to the equipment reverts back to them and they will be charged back the equipment </FONT></div> <div>         reimbursement so the system(s) are theirs to retrieve (or not) as they choose but they will not be paid.</div> <bR> <div> <B>3.     </B><FONT SIZE="2" COLOR="#0000FF" FACE="Arial" ><B>If AFE charges a customer's credit card for the cost of the equipment with the Retail Dealer </B></FONT></div> <div> <B>        still be charged back?</B></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >No, if this happens, there has been an error and we need to investigate.  We can only charge one group </FONT></div> <div> <B>        </B><FONT SIZE="2" COLOR="#FFFBF0" FACE="Arial" >for the equipment.  If we have charged to customer, we need to pay the Retail Dealer.</FONT><B> </B></div> <bR> <bR> <bR> <bR> <bR> <bR> <bR> </BODY>