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What are Activation Fees and how much can I expect?

Primary receivers pay $100. and Additional or Secondary receivers pay $40.

These funds are paid for any new primary or additional unit activation when qualifying programming is activated on the account (AT 40, AT 100, AT 150, Dish Latino, and Dish Latino Dos.)

Qualifying programming must be activated within 14 days of account activation, or activation funds are no longer payable. Example: If customer activates just NTV (Russian Channel) only, they have 14 days to activate qualified programming (AT 40, AT 70, AT 100, AT 150, DISH Latino, and DISH Latino Dos) for the retailer to get their activation payment.

How long will it be before I receive my commission on each unit activated?

Activation commissions are generally paid between two(2) and three (3) weeks from the date of a receivers activation. For instance if an activation occurs on a first Tuesday, commission will be paid out on the third Tuesday. Mail time will be required. Equipment commissions will be closer to thirty (30) days; allowing for mail time for retail dealers to forward customer contracts to AFE.

Will a receiver pay more than once if it is used on more than one account?

We only pay once on a customer, and once on a receiver.

What are the charge back rules on Activation Fees?

Activation commissions will be reclaimed if the customer does not remain active with qualifying programming for 230 consecutive days.

What are Flex payments?

Flex cover installation costs and they range from $25. to $125. depending on Model type. Flex funds are paid on all new primary activation's regardless of what programming is activated on the account.

1000, 2700, 2710, 2712, 3700, 3720 $70

3700, 3720, 3800, 3900 $100

4700, 4720, 4722 $125

5000, 5022, 6000 $125

What are the Charge Back rules on Flex payments?

Receiver must remain active for 14 days or flex funds will be reclaimed.

FPI stands for Free Professional Installation and it is a payment to cover your installation costs when a programming provider runs free installation promotions. FPI ranges from $50 to $100 depending on model type. FPI is paid an all first time primary activation's regardless of what programming is activated on the account.

1000, 2700, 2710, 2712, 2800 $50

3700, 3800, 3900, 4700, 4900, 5000, 6000, 7100, 7200 $100

What are the Charge Back rules on FPI?

Receiver must remain active for 230 consecutive days or FPI funds will be reclaimed.

FPI and Flex payments will also be reclaimed in the event the DNSC is called on to perform the install and the customer does not present a professional install coupon at the time of installation. (See business rules for details).

What are the following abbreviated commission types?

DIG100 - 21N Digital Dynamic Additional Outlet Installation

DIG150 - 1 Digital Dynamic ($44.99 - One Receiver)

DIG150 - 2 Digital Dynamic ($49.99 - Two Receivers)

DIG150 - 2A Digital Dynamic (additional)

DIG150 - 2 IN Digital Dynamic Additional Outlet Installation

DIGITAL Digital Home Plan (old)

DIGITALADD Digital Home Plan Additional (old)

FPI Free Professional Installation Promo

LCLBMWP230 Local Programming Promo

PRIMMDURES MDU Primary Activation

Q1COMIRATE Commercial One Rate

What are Residuals?

Payments made monthly per active receiver with qualifying programming.

Monthly residuals range from $1.15 per month from customer one to 2000, then $1.35 per month thereafter.

Account must carry qualified programming for 28 days out of a month in order to be eligible for residuals.

Residuals pay 45 days from last day of qualifying month (on or around the 15th of each month). For example, January Residuals pay 45 days from the last day in January (31) or on March 15th.

Every account will be reevaluated every year for how many subs were activated that year and then they will be placed on the scale according to the number of subs activated that year. (Note: In order to ensure residual payment, all units activated must have qualifying programming AT40, AT70, AT100, and AT150, DISH Latino, and DISH Latino Dos).

1999 2000 2001 Residual Commission per Subscriber

0 - 2000 0 - 23 0 - 23 $1.15

2000 + 2000+ 2000+ $1.35

What are the Charge Back rules on Residuals?

There is no charge back on residuals. However, residuals on an account will discontinue if the account has been disconnected for any reason.

What if I have questions regarding my activation allowance?

If for any reason you have any questions about your activation check or statement, please fax your questions to AFE at

(615) 859-9980 or through e-mail to: AFEIncorp@aol.com. You must include the following information:

Receiver Conditional Access number (R00...)

Details as to which payment is missing

Your Retailer Customer Number

Your e-mail address / telephone number

Please allow a minimum of five (5) business days for us to respond to your research requests. Please allow two business days for responses to questions. Calls take longer to handle than an e-mail or written faxes. Multiple inquiries about a single research issue or question will generally lengthen our turnaround time and impede our ability to respond to you as soon as possible. Thank you for allowing us to serve you.

2000 Q4 Promotions

Promotion Consumer Offer Consumer Requirements

Single Receiver Digital 100 Plan

Digital Dynamite * For only $34.99 per month, get *Credit Card

* 1 receiver (3822/3922) *1 year commitment

* AT100 *$99 Set up fee

* In Home Service Plan *Expires 01/31/01

* 3 year price guarantee *Programming upgrade possible

Two Receiver Digital 100 Plan *No hardware upgrade possible

* For only $39.99 per month, get

* 2 receivers (3822/3922 & 2700/2800)

* In Home Service Plan

* 3 year price guarantee

Single Receiver Digital 150 Plan

* For only $44.99 per month, get

* In Home Service Plan

* 3 year price guarantee

Two Receiver Digital 150 Plan

* For only $49.99 per month, get

* 2 receivers (4922 & 2700/2800?

* In Home Service Plan

* 3 year price guarantee

Cable Conversion * Free DISH 500 (3822/3922) now ! * Credit Card

* $39.98/month including

* Hardware upgrade possible

One Rate * Free DISH 500 (3822/3922) after auto- * Credit Card

matic $199 rebate * $39.98/month, including

* Hardware upgrade possible

Big Dish Exchange * Free DISH 500 (3822/3922) * C-band/Primestar proof

* Free Pro install * No credit card or credit auth

* $100 rebate if you are annual prepay * AT40,AT100,AT150, DISH

* Hardware upgrade possible

DISH 500 Upgrade/ * $99.95 ($75 + $24.95) * No credit card

DISH Mover * No commitments

Conversion Claim Form Questions

Signature on claim forms:

1. What constitutes an invalid signature?

One person with a completely different name signing for another or submitting a claim without a signature

2. If the name on the contract is Michael T. Smith will it be accepted if they sign it Mike Smith?

This will be accepted.

3. If the contract is in the husband's name will it be accepted is the wife signs her name?

As long as both spouses have the same last name.

4. If more than one name is on the contract, should both parties sign?

No, one signature or the other is sufficient.

Billing Statements:

1. Does both the name and address have to match the billing statement in order to be accepted?

We only need the name or address to match, not both.

2. If the bill doesn't have a date on it, will it be rejected?

Under the rules- Yes. However, if you know of a particular cable company whose bills do not have a date,

please contact AFE Retail Services directly and we will look at these on a case basis.

3. If the bill doesn't have a name or address on it, will it be rejected?

Yes - unfortunately we must have a name or address on bill. Otherwise the claim will be rejected.

4. Can anyone in the household sign the paperwork?

Yes, if they have the same last name as the person who is on the bill.

Disputed Claims:

1. Once a claim has been disputed, are we able to correct what is wrong and resubmit the

paperwork or is it final and the claim will not be paid. For Example: Invalid signature,

etc., can a retailer go to the customer and correct the mistake?

Please contact AFE Retail Services because disputed claims are reviewed on a case by case basis.

Web Claim Discrepancies

1. If a claim is built wrong, should we rebuild the claim or just make corrections on the existing

If you can correct the existing claim - do, however if they built it under the wrong programs, the Retail

Dealer needs to have the customer sign the correct program claim form - e.g. if they went from one to two

receiver D/D or if they went from a Cable to a Big DISH. Example: Built on the web as Big Dish

Exchange, but it should have been a Cable Conversion due to the fact the customer was a DirecTV

2. If the customer's information is typed incorrectly into the web should we draw a line through

the wrong information and write in the correct information, i.e. spelling of the customer's last

Yes. Same applies for address typos

Digital Dynamite

1. If a customer wants a higher model receiver as the 2nd receiver will the retailer still be paid the

bounty on the 1st receiver as long as he uses the appropriate 1st receiver, i.e. Digital Dynamite

150 Home plan - 4922 installed as a primary, but a 4900 was installed as the 2nd receiver?

The Retail Dealer must use the designated models on D/D. This is the only program where the receiver

models cannot be changed.

2. If a customer deactivates with the first Thirty(30) days are our Retail Dealers responsible for

retrieving the systems?

Yes, title to the equipment reverts back to them and they will be charged back the equipment

reimbursement so the system(s) are theirs to retrieve (or not) as they choose but they will not be paid.

3. If AFE charges a customer's credit card for the cost of the equipment with the Retail Dealer

still be charged back?

No, if this happens, there has been an error and we need to investigate. We can only charge one group

for the equipment. If we have charged to customer, we need to pay the Retail Dealer.