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 Business Rules
America’s Family Entertainment, Inc.
Echosphere Model 301 Digital Home Plan
Business Rules
(January 14, 2002 through
July 31, 2002)
Program Overview: In the Digital Home Plan ( "DHP"), the first-time customer agrees
to credit card qualify, provides their social security number, and pays an initial
Set-up Fee of $49.99 for the use of a one, two, three or four-receiver system. Customer can pay $99 and upgrade their primary receiver from a DishPro 301 to a
DishPVR within 3 days of initial activation. The customer chooses between
AT50, AT100, Dish Latino Dos, AT150, or DISH Latino Max, and then receives their
Digital Home Plan package and local networks (if available), and $5 receiver /
IHSP fees for 3 months FREE.
In the International Digital Home Plan, the customer subscribes to the same plan as above ( this option is limited to one and two-receiver plans only), plus the customer pays an additional
$100.00, for the installation of the International Antenna Upgrade Kit (part number 123479065-AA) if the desired ethnic programming is broadcast from the 61.5 or 148-degree orbital locations. This fee is payable to the Retail Dealer at the time of installation and is included in the International Digital Home Plan Setup Fee of
$149.99 ($248.99 for the PVR Upgrade and International Digital Home Plan). The customer then selects the
International Programming package of their choice along with required qualified programming. International Programming is not included in the Digital Home Plan package or 3 months Free offer.
Social Security Number: The customer will be required to speak to the program provider at the time of account activation to verify their Social Security Number (SSN) and receive disclosures. Invalid Social Security Numbers will result in non-payment of retail dealer promotional claim payments including equipment, switch, and additional installation payments.
Qualified Programming: AT50,
AT100, DISH Latino Dos, AT150 or DISH Latino Max.
Eligible Equipment:
The 301 is to be used for Primary, Secondary, and additional receivers. If the DishPVR plan is selected and the RPVR promo code is provided, the DishPVR 501 is eligible as the primary receiver and the second receiver MUST be a DishPro 301.
Quad LNBF/4:4 Switch Equipment Reimbursement: A QUAD LNBF or 4:4 switch will be required in all three and four-receiver plan installations. The Quad LNBF is the only authorized switch to be utilized in three and four-receiver installations with the exception of Starband installations where the 4:4 switch will continue to be authorized. Retail Dealers installing three and four-receiver plans will receive a $99 Equipment Reimbursement payment if they use a QUAD LNBF (SWITCH) and a $99 Equipment Reimbursement payment if they use a 4:4 switch (SWITCH), paid by AFE. To receive a $99
payment for a QUAD LNBF for a $99 payment for a 4:4 switch, the original UPC label must be removed (torn) from the shipping box the QUAD LNBF or 4:4 switch was purchased in and affixed to the
original, executed claim form sent to Retail Services. The Quad LNBF UPC
code is 753960003764 and the part number is 105842. The 4:4 switch UPC label can be found on the outer box that contains all of the kit components. The 4:4 switch UPC code is
753960003412 and part number is 104468.
Primary Receivers
301 Equipment Reimbursement: A
$99.00 payment to the Retail Dealer for the activation (with qualified programming) and installation of an Echosphere Model 301
(DHPPRIM02), as a primary receiver, within the promotional period for a new customer participating in the Digital Home Plan, will be paid by AFE.
501 Equipment Reimbursement: a $220.00 payment to the Retail Dealer for the activation (with qualified programming) and installation of a DishPVR 501 or
(DHPPRIM02), as a primary receiver, within the promotional period for a new DISH Network customer participating in the Digital Home Plan, paid by AFE.
Charge Back Rule: Quad LNBF, 4:4 Switch, DishPro 301, and DishPVR Equipment Reimbursement payments will be reclaimed on accounts that are not active with qualified programming for 190 consecutive days after the initial activation date. Primary Activation commission and FPI incentive charge backs will be based on a 190-day time period, and Flex payment charge backs will be based on a 30-day time period. Please Note: After recapturing equipment on accounts that cancel under 190 days, the Retail Dealer is responsible for calling AFE Retail Services at 615-859-9980, to ensure that account programming was deactivated by the customer.
Secondary Receiver
Echosphere 301 Equipment Reimbursement: $109 payment changes to
$99 payment effective March 25, 2002, to the retail dealer for the activation (with qualified programming) and installation of a single DishPro 301 satellite receiver (installed as a second, third or fourth receiver) in conjunction with a DishPro 301 or DishPVR 501 (installed as the primary receiver), as described above within the promotional period for a new Dish Network customer participating in the Digital Home Plan, paid by AFE (this applies to the second receiver only).
Charge Back Rule: Echosphere Model 301 Stand-alone Equipment Reimbursement payments will be reclaimed on New accounts that are not active with qualified programming for 190 consecutive days after the initial activation date. The Activation payment for the installation of an additional receiver will have a charge back time period of 190 days as well. Please note: After recapturing equipment on accounts that cancel under 190 days the Retail Dealer is responsible for calling AFE Retail Services, at 615-859-9980, to ensure that account programming was deactivated by the customer.
A/O - IP: $25 Installation incentive paid to retail dealers who perform a
Standard Professional Installation of DishPro 301 (installed as a secondary or additional receiver) in conjunction with a DishPro 301 or DishPVR 501 (installed as a primary receiver) within the promotional period for a new DISH Network customer participating in the Digital Home Plan promotion, paid by AFE.
Charge Back Rule: The A/O-IP payment shall be reclaimed if the customer does not remain active with programming for 190 consecutive days from the date of initial activation.
Note: The third and fourth receiver solution requires the use of a Quad. We
won't be packing out Quads or DHP at this time. You will need to purchase Quads for DHP 3 and 4-receiver installations. After using the Quad, you will have a Twin LNBF leftover from the primary system. Then, by purchasing a Dish 500 antenna and a stand-alone receiver, and combining them with the extra twin LNBF, you will have a complete system to used in another new install. You can make an additional $20.00 on these systems.
Monthly Fee: The DHP package pricing below reflects the February 1, 2002 price changes.
DISH Latino Max becomes available to customers for the first time on January 14, 2002 and the final price is listed correctly.
Basic Programming Monthly Fees
The monthly fee is billed (plus applicable sales tax) to the customer for the duration of the DHP commitment (9 consecutive months after 3 months free), and any month-to-month continuations thereafter. This fee covers the eligible equipment, qualified programming, and the In-Home Service Plan.
Additional programming and services not included in the 3
Months Free programming will be billed for all of the months that the customer
subscribes to them.
Monthly Fee for Hawaii Only: Hawaii customers are
eligible for one, two, three and four-receiver systems but are restricted to
AT100 programming. Alaska customers are not eligible in the Digital Home
Plan promotion.
Requirements: Must be a new, first time residential customer who can qualify with a major credit card. Retail Dealers who install and submit a DHP claim for a commercial establishment will be charged back all equipment reimbursement and incentive payments that apply to that account.
Customer selects 1) a DishPro 301 or DishPVR as their primary receiver, 2) desired programming package
(AT50, AT100, DISH Latino Dos, AT150, or DISH Latino Max), and 3) the total number of receivers needed (maximum of four). For credit card qualification, the
customer must have a valid, major credit card. Credit cards accepted include Visa, MasterCard, Discover, and American Express.
Debit cards
are not generally accepted.
Please note that at the time of credit card validation, $1 is reserved on the customer's
credit card by the Program Provider for a period of time that ranges from 3 to 30 days. The average hold period is 3 to 7 days, but the actual time frame for the hold depends on the financial institution administering the credit card.
3 months Free: Services not included as free include distant locals, super stations, premium movie channels, pay-per-views,
International Programming, StarBand HS access, PTV fees, DISH Magazine, or any other
programming, service, or fee not associated to AT50, AT100, DISH Latino Dos,
AT150, or DISH Latino Max (except for local networks where available). Please note that 3
Months Free only applies to programming that the account is activated with. There will be no exceptions to this rule.
Customer Setup Fee: A $49.99 payment is to be made to the Retail Dealer at the time of activation for a one, two,
three or four receiver plan, paid by AFE. This fee is to be paid to the Retail Dealer by the customer. The customer needs to understand that this initial
Set-up fee is nonrefundable, once the installation has been
completed. The first 3 months of the DHP package and local networks (where
available) and the $5 receiver / IHSP fees are free.
Cancellation Fee: A $240 charge will be imposed on the customer if their subscription-based programming is downgraded or their service is disconnected for any reason after initial activation but before the end of the Digital Home Plan Commitment. If the customer fails to return eligible equipment within 15 days as required after a cancellation, they will be subject to equipment Replacement Costs.
Credit Scoring: The Retail Dealer will be required to enter the customer's credit card information and Social Security Number into the appropriate forms and submitted to AFE. AFE will then enter the data to the appropriate program provider and a credit score will automatically generate from a National Credit Scoring Bureau. A claim will be created when both the credit card validation and credit check pass. If the customer is declined, the retail dealer will receive a message stating the customer is not
qualified for the DHP at this time. Please refer them to another promotion. Declined customers will receive a declination letter
from the credit-scoring bureau regarding their rejection within 30 days. Retail Dealers will be charged $2.50 for each credit check and administrative processing. This will be offset by the program
provider's accounts payable each month.
Customer Agreement: This is a document provided by the programming provider, through AFE and through the Retail Dealers to the customer detailing the complete Terms and Conditions of the relevant Digital Home Plan and the In-Home Service Plan.
Digital Home Plan Commitment:
Twelve (12) consecutive months commencing at the time of initial activation.
In-Home Service Plan: A program offered by the appropriate programming provider to give the customer and Retail Dealer telephone or on-site assistance to restore system operations after service interruptions. On-site repair of defects in the workmanship of the standard professional installation provided under the Digital Home Plans described above, replacement of defective equipment or an on-site service call may be required and such cost is warranted by either the Retail Dealer or the appropriate programming provider. (See the
Terms and Conditions set forth in the Customer Agreement).
Installation Requirements: The Retail Dealer must perform a
Free Standard Professional Installation of the eligible equipment and DISH 500 antenna. (Note: All installations must be completed in strict accordance with the guidelines set forth by the appropriate programming
provider's Installation Manual (located on AFE Retail Dealer Website). Retail Dealers who perform substandard installations that later require the intervention of the programming provider, or any of their affiliates, will receive a charge back of all commission payments that were previously paid on a substandard-installed account, regardless of charge back time frames.
To comply with the required guidelines of a standard or basic professional installation, all receivers in a given household must be installed with phone lines connected properly and professionally. The connectivity must be initiated in a manner that encourages continued connectivity over time.
Promotional Period: April
30, 2002 through July 31, 2002.
Replacement Costs: If the customer fails to return the eligible equipment, LNBFs, 4:4 switch if applicable, smart cards, remote controls and all other equipment in good operating condition, normal wear and tear excepted, to: (1) the Retail Dealer within 15 days after any deactivation occurring during the first 90 days of the commitment period, or (2) The appropriate programming provider within 15 days after any downgrade or deactivation occurring after 90 days from the date the account and programming were activated, then the customer will be subject to equipment Replacement Costs which include $199 for each Echosphere Model 301 receiver,
$399 for a DishPVR system, $149 for a QUAD LNBF, if applicable, $149 for a 4:4 switch and two dual LNBFs, if applicable, or $50 for two dual LNBFs, or one Twin LNBF, if applicable.
Retail Dealer
Retail Dealers will be eligible for incentives on activation (with qualified programming) and installation of eligible equipment for a new customer participating in the Digital Home Plan as described above. Installation and activation with qualified programming must occur between
January 14, 2001, and July 31, 2002, (U.S. residential accounts only). Each first time activation will be verified as "new" during the specified promotional period, by AFE Retail Dealer Services.
If AFE Retail Services does not receive an executed claim form within seven (7) days after initial account activation, the Retail Dealer will receive charge backs equal to the amount of all Equipment Reimbursement payments paid on that account.
Prior to Installation the Retail Dealer must confirm that the prospect is a new, first-time customer of the appropriate programming provider by utilizing the "New Subscriber Inquiry" tool on the AFE's Retail Dealer web site. After the customer is verified as new, the Retail Dealer must ensure that the customer has a valid, major credit card (Visa, MasterCard, Discover, or AMEX). The name and address associated with the major credit card must match the name and address of the customer and the name and address on the programming
provider's account and that provider's Digital Home Plan Claim Form. To validate the credit card, the Retail Dealer must access AFE's Retail Dealer web site (www.AFEInc.com) and access the online Claim Form, or
fax a completed claim form to AFE Retail Dealer Services at (615) 859-9490. The Retail Dealer will be required to enter the customers name, address (including street, city, state, zip code, and county), telephone number, credit card type, credit card number and expiration date. Once AFE and/or the appropriate programming provider has validated the credit card, AFE will generate the appropriate programming providers Digital Home Plan Claim Form and e-mail or fax same to the Retail Dealer. This claim form must be signed by the customer at the time of installation.
(Please note: That the Digital Home Plan Claim Form will be used for International Digital Home Plan Claims as well).
At the time of activation, the Retail Dealer must take two copies of the printed claim form to the
customer's residence to be signed.
The Retail Dealer must leave one signed claim form with the customer and send the one remaining original claim form to AFE Retail Dealer Services. The Retail Dealer should make a copy for their file before sending second original to AFE. The Retail Dealer must maintain their copy on file so that at any time during the commitment period, the Retail Dealer can provide a copy to the customer upon customer request.
Please Note: Effective August 1, 2001, NO Digital Home Plan account will be activated without the appropriate programming provider having had the opportunity first talk to the customer listed on the account being activated, or a spouse with the same last name (husband or wife of person listed on the account).
AFTER INSTALLATION the Retail Dealer must query the online claim form (on AFE's Retail Dealer web site) or Fax a copy of the claim form to AFE, in order for AFE to enter the CA ID number (R00...) for the applicable receiver(s) that were in fact installed. It is important that the Retail Dealer enters this information after the installation is complete, to ensure that the Retail Dealer is able to install the receiver that the Retail Dealer originally intended for that customer. The receiver information entered on the online claim form or by facsimile will be input that
same day, by AFE Retail Dealer Services for transmission to the appropriate programming provider, and downloaded that night by programming provider. The Retail Dealer must provide the customer with a copy of the Customer Agreement and any documents referenced in either the claim form or the Customer Agreement.
Retail Dealers shall be responsible for collecting a
Set-up Fee (for a one, two, three, or four-receiver plan) from the customer at the time of installation (Note: Retail Dealers are expressly prohibited from paying the
Set-up fee on behalf of the customer). Retail Dealers will be responsible for performing the Installation Services and honoring the In-Home Service Plan for 90 days following the initial activation of the account and programming. Commissions will be reclaimed from Retail Dealers who fail to honor the In-Home Service Plan for 90 days following activation of the account and programming. Commissions paid at the time of reactivation on equipment recovered under cancellations under 90 days will be paid to the original Retail Dealer of record only!
Commission eligibility for any receiver reactivated under this promotion will be determined by the Business Rules governing each commission and promotional payment. For example, if any portion of the activation commission was not reclaimed on the original subscriber, then the receiver will not be eligible for another part of the activation commission, and so on. Check with AFE Retail Dealer Services to determine prior payment history and future commission eligibility. After 90 days of account and programming activation, all eligible equipment will become the property of the appropriate programming provider.
Customer: New customers are eligible to receive eligible equipment, a professional installation, and an In-Home Service Plan for a Monthly Fee (plus applicable sales tax) due and payable to the appropriate programming provider during the applicable Digital Home Plan Commitment. The Customer will be required to pay a minimum
Set-up fee in the amount of $49.99 (plus applicable sales tax) for any one,
two, three or four-receiver system. The customer can pay a $99 DishPVR
upgrade fee to the retailer to receive a DishPVR instead of a DishPro 301 as
their primary receiver on the account. This fee is payable to the Retail Dealer. The first
3 months
of their programming, local networks (where available), and $5 receiver / IHSP
fees are free.
Customers may upgrade their
programming after their account has been activated, as long as required Digital Home Plan programming
(AT50, AT100, DISH Latino Dos, AT150 or DISH Latino Max) is maintained on the account at all times. After the account has been activated,
the customer can upgrade their programming at any time during the commitment period by calling
the appropriate programming provider. If a customer wishes to downgrade
their basic programming package, a $5 transaction fee will apply.
Customers may upgrade or downgrade the numbers of receivers on their account by calling the Retail Dealer within three (3) days after account activation. After the customers equipment is installed and their account has been activated for three (3) days, the customer may not add or subtract receivers from their Digital Home Plan agreement. However, if the customer wants to add receivers to his or her account, they may do so by purchasing the additional hardware from the Retail Dealer of record and paying that Retail Dealer for the additional installation costs.
Upon expiration of the Digital Home Plan Commitment, the customer will automatically continue on a month-to-month basis under the terms of the applicable Digital Home Plan. In the event the customer desires to disconnect service and return the eligible equipment, a shipping box and preprinted label will be sent to the customer by the appropriate programming provider. Eligible equipment must be returned within fifteen (15) days following the disconnection of service to avoid the applicable equipment
Replacement Costs.
The customer, upon execution of the applicable the appropriate programming providers Digital Home Plan Claim From, acknowledges that they have agreed to the Terms and Conditions of the Customer Agreement and that in the event of default during the Digital Home Plan Commitment (seasonal or hard disconnect, payment delinquency, and/or downgrading from the qualified programming package, etc.), a Cancellation Fee of $240 will be charged to the customers Account and/or the
customer's credit card by the programming provider. If the customer decided to disconnect their programming service for any reason, they must contact the programming provider to deactivate their programming. The customer is liable for all programming charges associated with the account until customer deactivates. If a
customer's subscription to qualified programming is downgraded or their service is disconnected for any reason at any time and the customer fails to return the eligible equipment, LNBFs, 4:4 switch if applicable, smart cards, remote controls and all other equipment in good operating condition to: (1) The Retail Dealer within 15 days after any deactivation occurring during the first 90 days of the commitment period, or (2) The programming provider within 15 days after any downgrade or deactivation occurring after 90 days from the date the account and programming were activated, then the applicable equipment Replacement Cost will be charged to the
customer's account and/or the customer's credit card by the programming provider. If the customer does not submit payment of either fee in a timely manner, the customer will be reported to credit agencies as determined appropriate by the programming provider.
The customer authorizes AFE and/or the programming provider(s) to investigate the financial responsibility and creditworthiness, including, without limitation, the acquiring of credit reports and histories. Procurement and validation of the customers original signature is the sole responsibility of the Retail Dealer.
The Digital Home Plan Claim Form
Simply complete and print the approved Digital Home Plan Claim Form. Customers name and address must appear on the claim form and must match the name and address on the programming providers
account.
Mail Claims to: Digital Home Plan
America’s Family Entertainment, Inc.
P.O. Box 1778
Goodlettsville, TN 37070-1778
(Note: For Retail Dealers to ensure that their claim forms is received and processed in a timely manner, utilize the P.O. Box noted or send via overnight delivery to
America's Family Entertainment, Inc. 846 Conference Dr., Suites 4 & 5, Goodlettsville, TN.
37070-1778.)
This offer is only available to new customers who have not previously subscribed to the appropriate programming providers programming.
This offer is not valid with any other offer. Customers who activate under any other promotion are not qualified to participate in the Digital Home Plan.
Retail Dealer: Falsification of forms provided under this promotion, the misrepresentation of the terms of this promotion to consumers and/or the failure to disclose material terms of this promotion to consumers might be deemed as fraud under your Retail Dealer Agreement. Breaches and/or defaults of your obligations under these business rules may be deemed breaches and/or defaults under your Retail Dealer Agreement.
PROMOTIONAL PAYMENTS AND RETAIL DEALER BUSINESS RULES ARE SUBJECT TO CHANGE AT THE SOLE DISCRETION OF AFE OR THE APPROPRIATE PROGRAMMING PROVIDER WITHOUT PRIOR NOTICE.
AFE RETAIL DEALER BUSINESS RULES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Free Dish Business RulesAugust 1, 2001 to
July 31, 2002
(REVISED
April 30, 2001)
Program Overview:
The Free dish Promotion provides first-time customers with a free Echosphere Satellite system providing the customer successfully credit card qualifies and makes a minimum monthly programming commitment of
$22.99 per month (AT50 minimum) for twelve (12) consecutive months. A Free basic Professional Installation is included at no cost to customer.
Promotional Code:
Retail Dealers must provide the promotion code of RDISH at the time of account activation.
Definitions
Equipment Reimbursement:
$99 Payment (FREEDISH) to the retail dealer for each new, primary activation
with a DishPro 301 acquired within the promotional period (qualified programming required) paid by AFE.
(The 4922 system model pays $199 and the 2712 system model pays
$99.
The 501 Equipment Reimbursement payment will be $199). The customer can request a UHF upgrade to a primary receiver with UHF remote by paying the Retail Dealer $50 at the time of initial sale.
Charge Back Rule:
Equipment Reimbursements will be reclaimed on accounts for which the first billing statement for qualified programming has not been paid in full.
Qualified Programming:
Must activate the receiver within the effective dates with package of AT50, AT100, AT150,
DISH Latino Dos or DISH Latino Max (Customers in Alaska may qualify with AT70). Regular Dish Latino will not be considered qualifying programming for the purposes of this promotion. A minimum of AT50
($22.99) must be maintained for twelve (12) consecutive months.
Requirements:
Must be a new customer who can qualify with a valid, major credit card. Credit cards accepted include Visa,
MasterCard, Discover, and American Express. (Debit cards are not
generally accepted).
Please note that at the time of credit card validation, $99 is reserved on the customer's
credit card by DISH Network for a period of time that ranges 3 to 30 days. The average hold period is 3 to 7 days, but the actual time frame of the hold depends on the financial institution administering the credit card.
Eligible Equipment:
New and Remanufactured Echosphere models 2200, 2712,
2812, 3000, 3200, 3500, 3720, 3722, 3822, 3922, 301, 4000, 4500, 4720, 4722, 5022, 5500,
501, 7120, 7122, 7222, and OEM equivalents of all models listed.
UHF Upgrade Option:
The customer can select the UHF Upgrade option at the time of the sale and pay the retail dealer $50 for each UHF receiver requested.
Installation Requirements:
Free Basic Professional Installation of the eligible equipment and Dish 500 antenna. Note: All installations must be completed in strict accordance with the guidelines set forth in the Installation Toolbox. Retail Dealers who perform substandard installations that later require the intervention of Echosphere communications, will receive a
charge back of install payment, and equipment reimbursement that were previously paid on a substandard-installed account, regardless of charge back timeframes.
To comply with the required guidelines of a
Standard or Basic Professional Installation, all receivers in a given household must be installed with phone lines connected properly and professionally. The connectivity must be initiated in a manner that encourages continued connectivity over time.
Retail Dealers are prohibited from using a Professional Installation Certificate (PIC) with this promotion.
Cancellation Fee:
$240 Charge imposed on the customer if their subscription to qualified programming is downgraded below qualified programming or their service is disconnected for any reason during the 12-month commitment period.
Promotion Dates:
August 1, 2001 through
July 31, 2002
Retail Dealer
Prior to installation the retail dealer must confirm that the customer has a valid, major credit card (Visa,
MasterCard, Discover, or AMEX). The name and address associated with the major credit card MUST match the name and address of the customer and the name and address on the account and the Free Dish Promotion claim form. To validate the credit card, the retail dealer must access the retail dealer Website to access a pre-approval claim form to submit to AFE, for a credit check to receive approval with Claim form. The Retail Dealer will be required to enter the customer's name, address (including street, city, state, and zip) phone number, credit card type, credit card number, and expiration date. Once AFE has generated an approval, we will send you a claim form to use during install.
At the time of activation, the retail dealer must take two copies of the printed claim form to the customer's residence to be signed.
They must leave one signed claim form with the customer and take the other signed claim form with them when they leave. The retail dealer will then make a copy for their file before sending the one remaining original claim form to AFE. The retail dealer must maintain a copy on file so that at any time during the commitment period, they can provide a copy upon customer request.
After Installation a hard copy of the Claim form, signed by the new customer, must be sent to AFE, Inc. at the address provided below. AFE must receive the claim form within 10 days of activation. There will be no additional supporting paperwork required for the Free Dish Claim Form. (i.e. cable bill,
cancelled check, etc.).
The customer's name and address on the Claim Form must match the customer's name and address on the account. Only one Free Dish promotion per
household. Prior to payment, each activation will be verified as "new" during the specified promotional period.
Primary and additional activation fees will be reclaimed on any account that has not been active with qualified programming for 230 consecutive days.
Customer
The customer, upon execution of the claim form, acknowledges that in the event of default (seasonal or hard disconnect, payment delinquency, and/or downgrading from the qualified programming package, etc.), a programming cancellation fee in the amount of $240 will be charged to the customer's credit card or
account. The customer may also be subject to an additional equipment charge back
or other charges by the retail dealer for breach of their agreement. If the customer does not submit payment within the timeframe allowed on the billing statement, the customer will be reported to credit agencies as determined appropriate. The retail
dealer is encouraged to recapture the system (or cost of the system)
from the customer in the event the customer defaults and charge
back will be made to the retail dealer equipment reimbursement payments.
The Claim Form:
Simply complete and submit the approved Claim Form as described above. All Claims must be submitted within
10 days after accounts are activated.
Mail claims to:
AFE, Inc.
P.O. Box 1778
Goodlettsville, TN 37070 -1778
Not valid with any other offer or promotion. One "FREE" or reduced rate system per household. Any customer previously activated under another program does NOT qualify for this Free Dish Promotion.
All other incentives for all systems will continue to be paid in accordance with the existing incentive structure and applicable Business Rules.
HTS units are excluded from his promotion.
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