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OUR PROMISE TO OUR CUSTOMERS
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Fully certified and continuous training to repair your appliance. |
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One year labor warranty. Our service call is warranted for 30 days. |
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We will never intentionally misdiagnose a symptom or replace a part that does not need to be replaced. |
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We will never charge you for service that we do not perform. |
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If we feel, based on experience, that a machine is too old or worn to be economically repaired, with a reasonable expectation of satisfactory continued service, we will advise you of our opinion. However, the decision to repair your machine or take it out of service ultimately rests with you. |
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Machines can be cranky, technicians are humans and humans make mistakes. If we ever make a misdiagnosis, we will return to your home and repair the machine again free of any service charge. The only charge (or credit) may bean adjustment for the cost of parts. |
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We will always treat you with respect. We will always make our best effort to arrive at your home at the promised time. However, emergencies happen, traffic can be unpredictable, and delays can and do occur. As soon as we know that we are going to be late, we will attempt to contact you with a revised time of arrival. |
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We believe in the philosophy that there is no problem that two rational, reasonable people cannot settle. When problems (inevitably) occur, we will make every reasonable attempt to negotiate a resolution that is satisfactory to you and to us. |
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