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Qualifying Buyers
by Cherane Pefley
Communicating with strangers on the net.
When you communicate with others through email for sales, inquiries and
members in chat rooms, Newsgroups, Email List and others can see your screen
name, know this opens up your likelihood of messages and inquiries of guarded
responses from the Aviculturist. Anyone online who know your email address
can then send you Instant Message Notes and e-mail.
This is a great way to make sales online, however common sense and guarded
responses is needed. Think of the net, as the 'stranger'-- just as you would
be cautious when speaking to strangers on the street, be just as
cautious when talking to new people online by any means of communicating
about your birds, which includes an 'unknown' phone call as followup to your ads online.
Bad Attitude
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by Bob Osgoodby
It never ceases to amaze me that some people trying to do
business on the Internet exhibit a bad attitude. It can take
many forms. I recently sent out an email request to someone, and
the answer I received, was to say the least, brusque. Needless to
say, I removed his email addresses from my files, and he won't
hear from me in the future.
Now what is the point here? I don't know what his problem was,
but he obviously had one. Maybe the dog just made a mess on the
carpet, or he had an argument with someone - who knows. But he
was obviously in a bad frame of mind when he wrote me. We all
receive something that raises our "hackles" every now and then.
The best thing is to either ignore it, or wait until you are in a
better frame of mind before responding.
When you write to someone you must remember that the only way
they can determine your intention is the words you use. If you
give someone "short shrift" they will simply write you off, and
you'll never hear from them again. If you are doing business on
the web, the last thing you want is to send out an email with
negative vibes.
Worse yet, some people simply ignore your request and never
respond. Why spend your time and effort trying to promote
something, and when you do get a response, ignore it? This makes
no sense. One of the things that people like, and have grown to
expect, is the rapid communication possible on the net. If you
don't get back in a timely manner, people will get the impression
that you are not responsive. This can be the "kiss of death" to
the online entrepreneur.
Sometimes a request for information is sent after you have closed
down for the day. So what is a timely manner?
Written by Sharon Machochaco on the Aviculture Email List
My interviews with people in the past included questions about the care of the birds they already owned. I ask the questions to see if they already know the answers before I give instruction. That way I knew something about the level of their education on bird care. Starting with the first question.
1- Has any of your current birds seen a veterinarian? Why not. What types of tests were done, etc.,
2- Where will you quarantine this bird. How long do you consider a good quarantine time to last? What procedures do you consider to be proper quarantine?
3- What sizes of cages or flights do you currently have for your birds.
4- Who will watch your birds while you are on vacation?
5- What type of diets are you now feeding?
6- Do you take any subscriptions to Bird magazines or attend bird club meetings, etc.
7- How much time will you spend interacting with the bird?
8- What type of companionship do you expect from your bird?
9- Are you prepared to be responsible for this bird for 15-45 years or the lifetime of the particular species.
10-Do you know how to recognize a sick bird? What are some subtle signs of illness?
11- I also hate to sound like a sexist but I found young boys and their fathers to have the hardest time understanding the needs of pet birds. I ask questions about if the boy or husband currently involvement in caring for their pet dogs, cats, rabbits or hamsters. Do they feed, clean cages, litter boxes, pick up feces in the yard- (dog) take dogs for walks, etc. Help in taking sick animals to the vet, etc. How do they handle barking and demanding dogs? Loud noises and interruptions during the evenings. In other words...most of the problem men do not like a screaming squawking bird interrupting their dinner or TV time! My husband fell into this category himself and still lapses into it occasionally when my pet amazon George becomes hormonal during the spring! George is the only pet I have in the house and she can go on and on during mating season. And he LOVES George and wouldn't part with her for a moment! However, his nerves come unglued when he has had a stressful day at works and needs quiet time. I have experienced problems from previous buyers because the husband was upset by the noises during what he considered to be his "Quiet time and interruptions in his peaceful Castle" In fact many a tearful wife called to say the husband insisted they had to get rid or the bird!
12-Do you or any of your family members have asthma or allergies to animals? There are a zillion of other questions you could ask, however these are the ones that come to mind at the moment. I also did up a booklet on pet care of their particular species along with my contract. I also insisted that each buyer make an appointment for their new bird with a veterinarian of my choice. In some cases I made the appointment myself on the same day that they picked up the bird. They left my home and went straight to my vet's office on many occasions. I think a contract should also have provisions on my requirements for quarantine, testing, etc. In the state of Washington we are required to close band all birds as well as have the customer sign a paper on knowledge of Chlamydia. If this is not required by your state I would consider doing it anyway. I have personally known three people in a local bird club I belonged to having come down with Chlamydia and had no pervious knowledge of this disease. One person was complaining to me about how ill she had been with the flu. She had just purchase and was handfeeding a baby cockatiel which was sick and sneezing. She had called me to see if I would handfeed the chick for her as she was too sick to care for it herself. After I asked questions about her symptoms and the bird's, I sent them both to the doctors office. The chick and human both had Chlamydia and were treated successfully. However, the woman reported the Pet Store to the Health Department and started a lawsuit against them which she won. NOTICE TO PURCHASER OF BIRD (Recommended approved type of Psittacine Bird Sales Record and Caution Notice) Psittacine and other birds are occasionally infected with a microorganism which can cause disease of birds and humans known as Chlamydia, commonly known as Psittacosis or Parrot Fever. SIGNS OF DISEASE: The bird may show nasal discharge, sneezing, cough, ruffled feathers, drowsiness, shivering or diarrhea. (These symptoms may be present in other diseases of birds also.) The illness may cause the death of some birds, while others may recover from the disease. Apparently healthy birds may be carriers. This microorganism is excreted in the nasal discharge and droppings of infected birds and the disease may be transmitted to humans who become exposed to such discharges through close contact with the birds or their cages. SIGNS OF DISEASE IN HUMANS: One or two weeks after exposure to infected birds, a small number of humans develop a flu-like or pneumonia-like illness characterized by some or all of the symptoms of chills, fever, headache, muscular aching, cough, and pneumonia. The disease may be mild or severe and is rarely fatal. The same symptoms can be caused by many other infectious agents and therefore, the specific diagnosis of Chlamydia can be made only by means of laboratory tests of several specimens of the patient's blood. Owners of psittacine birds should keep the possibility of this disease in mind. If illness of this type develops in persons who have been in contact with the psittacine birds, the physician should be advised of such contact so that he may obtain the proper specimens for laboratory examination. If the diagnosis is confirmed by laboratory tests, the physician will be able to prescribe proper treatment. Name of Dealer: Address: Phone: Sold to: Signature: I hope the above addition to your contract will be helpful in regard to getting your customer to understand the necessity of them taking their bird to the veterinarian. Sharon
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